Service Disruption: G2 Server
The G2 server has been decommissioned. All services previously running on G2 have been successfully migrated to other available nodes.
All services are now fully operational.
We apologize for the inconvenience caused during this disruption.
All services are now fully operational.
We apologize for the inconvenience caused during this disruption.
RESOLVED: Web Panel, G5, and Web-1 Downtime on 8 Dec 2025 17:53:44 (UTC+00:00)
Completed
The cause of the system downtime has been identified as NFS storage contention (I/O hang) during scheduled backups. The main Proxmox host was freezing because it was stuck waiting for a response from the slow NFS server.
We have fixed the issue and it should never appear again.
The cause of the system downtime has been identified as NFS storage contention (I/O hang) during scheduled backups. The main Proxmox host was freezing because it was stuck waiting for a response from the slow NFS server.
We have fixed the issue and it should never appear again.
Investigating Web Panel, G5, and Web-1 Downtime on 8 Dec 2025 16:13:05 (UTC+00:00)
Resolved on 10 Dec 2025 14:23:42 (UTC+00:00)
The G2 server has been decommissioned. All services previously running on G2 have been successfully migrated to other available nodes.
All services are now fully operational.
We apologize for the inconvenience caused during this disruption.
The G2 server has been decommissioned. All services previously running on G2 have been successfully migrated to other available nodes.
All services are now fully operational.
We apologize for the inconvenience caused during this disruption.
Completed on 9 Dec 2025 06:47:24 (UTC+00:00)
The outage affecting the Web1 and Webpanel services has been resolved, and both are now operating normally.
The root cause was identified as an incorrect High Availability (HA) configuration, which caused improper migration of the services.
The incorrect settings have been corrected, and service stability has been verified.
Thank you for your patience during this recovery period.
The outage affecting the Web1 and Webpanel services has been resolved, and both are now operating normally.
The root cause was identified as an incorrect High Availability (HA) configuration, which caused improper migration of the services.
The incorrect settings have been corrected, and service stability has been verified.
Thank you for your patience during this recovery period.
In progress on 9 Dec 2025 02:00:25 (UTC+00:00)
We are currently experiencing an unscheduled outage affecting the following services:
Web1
Webpanel
Our team has acknowledged the issue and is actively engaged in the investigation and recovery process.
We will provide an update with an estimated time of restoration (ETA) as soon as our diagnosis is complete.
Thank you for your patience.
We are currently experiencing an unscheduled outage affecting the following services:
Web1
Webpanel
Our team has acknowledged the issue and is actively engaged in the investigation and recovery process.
We will provide an update with an estimated time of restoration (ETA) as soon as our diagnosis is complete.
Thank you for your patience.
Investigating on 8 Dec 2025 16:13:05 (UTC+00:00)
We have detected an issue causing downtime for our web panel, G5, and Web-1 services. We are actively investigating the cause and working on a resolution.
We have detected an issue causing downtime for our web panel, G5, and Web-1 services. We are actively investigating the cause and working on a resolution.
Investigating Automated Backup Issues on G2 Server on 8 Dec 2025 03:56:50 (UTC+00:00)
Resolved on 10 Dec 2025 14:24:10 (UTC+00:00)
The G2 server has been decommissioned. All services previously running on G2 have been successfully migrated to other available nodes.
All services are now fully operational.
We apologize for the inconvenience caused during this disruption.
The G2 server has been decommissioned. All services previously running on G2 have been successfully migrated to other available nodes.
All services are now fully operational.
We apologize for the inconvenience caused during this disruption.
Update on 10 Dec 2025 12:17:28 (UTC+00:00)
We have detected disruptions on the G2 server and the game panel.
We are currently working on a fix. The G2 server has suffered a server fault and is currently unstable.
To resolve the situation, customer servers are being migrated to other, stable servers.
We apologize for any inconvenience caused and thank you for your patience!
We have detected disruptions on the G2 server and the game panel.
We are currently working on a fix. The G2 server has suffered a server fault and is currently unstable.
To resolve the situation, customer servers are being migrated to other, stable servers.
We apologize for any inconvenience caused and thank you for your patience!
Completed on 8 Dec 2025 06:10:18 (UTC+00:00)
The underlying platform instability caused by an unreliable CPU clock (TSC) has been successfully resolved. The system configuration was updated and the platform restarted to enforce the use of a stable clock source. G2 is fully operational.
The underlying platform instability caused by an unreliable CPU clock (TSC) has been successfully resolved. The system configuration was updated and the platform restarted to enforce the use of a stable clock source. G2 is fully operational.
Completed on 8 Dec 2025 04:05:51 (UTC+00:00)
The automated backup issue on the G2 server has been identified and resolved. Full service has been restored.
The automated backup issue on the G2 server has been identified and resolved. Full service has been restored.
Investigating on 8 Dec 2025 03:56:50 (UTC+00:00)
The G2 server experienced an issue during its automated backup process. We are actively working to resolve the problem.
The G2 server experienced an issue during its automated backup process. We are actively working to resolve the problem.
Connectivity Issue on 1 Dec 2025 19:45:25 (UTC+00:00)
Completed on 5 Dec 2025 19:28:58 (UTC+00:00)
Connectivity has returned to normal and services are fully operational. The brief ISP disruption has been resolved. We are now marking this incident as Completed. We will continue to investigate the root cause with our ISP. Thank you for your patience.
Connectivity has returned to normal and services are fully operational. The brief ISP disruption has been resolved. We are now marking this incident as Completed. We will continue to investigate the root cause with our ISP. Thank you for your patience.
Monitoring on 1 Dec 2025 19:45:25 (UTC+00:00)
Connectivity has returned to normal following an approximately 10-minute outage.
Our Internet Service Provider (ISP) experienced a brief disruption.
We are currently investigating the root cause with our ISP. All services are fully operational at this time.
Connectivity has returned to normal following an approximately 10-minute outage.
Our Internet Service Provider (ISP) experienced a brief disruption.
We are currently investigating the root cause with our ISP. All services are fully operational at this time.
Scheduled Maintenance: G2 Infrastructure Upgrade (DEC 5) on 30 Nov 2025 17:29:45 (UTC+00:00)
Completed on 5 Dec 2025 19:27:43 (UTC+00:00)
Maintenance complete! The core server infrastructure upgrade (G2) is now finished, and all services are fully operational. Thank you for your patience and understanding.
Maintenance complete! The core server infrastructure upgrade (G2) is now finished, and all services are fully operational. Thank you for your patience and understanding.
Completed on 5 Dec 2025 19:27:21 (UTC+00:00)
Maintenance complete! The core server infrastructure upgrade (G2) is now finished, and all services are fully operational. Thank you for your patience and understanding.
Maintenance complete! The core server infrastructure upgrade (G2) is now finished, and all services are fully operational. Thank you for your patience and understanding.
Update on 5 Dec 2025 17:36:45 (UTC+00:00)
Maintenance is taking longer than expected. We are still working to complete the core server infrastructure upgrade (G2). We apologize for the extended interruption and will provide a new update as soon as possible. Thank you for your continued patience.
Maintenance is taking longer than expected. We are still working to complete the core server infrastructure upgrade (G2). We apologize for the extended interruption and will provide a new update as soon as possible. Thank you for your continued patience.
In progress on 5 Dec 2025 15:34:02 (UTC+00:00)
Maintenance has started.
Maintenance has started.
Scheduled on 30 Nov 2025 17:29:45 (UTC+00:00)
We will be performing scheduled maintenance to upgrade our core server infrastructure G2. This essential work is required to enhance the performance, reliability, and security of your services.
During the maintenance window, services hosted on the G2 server will experience downtime.
Maintenance Details:
Date: December 5, 2025
Time: 17:30 - 19:00 EET
Duration: Approximately 1 hour 30 minutes
We sincerely apologize for any inconvenience this necessary work may cause. No action is required from your side.
We recommend planning accordingly for the temporary service interruption.
Thank you for your understanding.
We will be performing scheduled maintenance to upgrade our core server infrastructure G2. This essential work is required to enhance the performance, reliability, and security of your services.
During the maintenance window, services hosted on the G2 server will experience downtime.
Maintenance Details:
Date: December 5, 2025
Time: 17:30 - 19:00 EET
Duration: Approximately 1 hour 30 minutes
We sincerely apologize for any inconvenience this necessary work may cause. No action is required from your side.
We recommend planning accordingly for the temporary service interruption.
Thank you for your understanding.
Service Alert: Game Panel on 29 Nov 2025 17:25:40 (UTC+00:00)
Completed on 30 Nov 2025 09:43:43 (UTC+00:00)
We are pleased to confirm that the replacement server has been successfully installed and is now online.
The Game Panel service has been fully restored. We have verified that all systems are operational.
We thank you for your patience during this unexpected hardware failure and apologize once again for the inconvenience.
We are pleased to confirm that the replacement server has been successfully installed and is now online.
The Game Panel service has been fully restored. We have verified that all systems are operational.
We thank you for your patience during this unexpected hardware failure and apologize once again for the inconvenience.
In progress on 30 Nov 2025 06:20:31 (UTC+00:00)
We experienced a hardware failure on the server hosting the Game Panel overnight, resulting in approximately 4 hours of downtime.
We are actively working on resolving the issue. A replacement server is scheduled to arrive and be brought online in approximately 35 minutes.
THIS DOWNTIME DOES NOT AFFECT GAME SERVERS.
We apologize for the inconvenience.
We experienced a hardware failure on the server hosting the Game Panel overnight, resulting in approximately 4 hours of downtime.
We are actively working on resolving the issue. A replacement server is scheduled to arrive and be brought online in approximately 35 minutes.
THIS DOWNTIME DOES NOT AFFECT GAME SERVERS.
We apologize for the inconvenience.
Completed on 29 Nov 2025 18:04:18 (UTC+00:00)
The Game Panel is back online. We have fixed the issue and taken steps to prevent this from happening again.
The Game Panel is back online. We have fixed the issue and taken steps to prevent this from happening again.
Investigating on 29 Nov 2025 17:25:40 (UTC+00:00)
We are aware that the Game Panel is currently offline. Our team is actively working on a fix.
We are aware that the Game Panel is currently offline. Our team is actively working on a fix.
Scheduled Maintenance: Game Panel Update (Nov 28) on 25 Nov 2025 16:13:54 (UTC+00:00)
Completed on 28 Nov 2025 16:01:47 (UTC+00:00)
The scheduled maintenance has been completed successfully, and the Game Panel is now back online. The fix for modpack installation issues has been implemented.
The scheduled maintenance has been completed successfully, and the Game Panel is now back online. The fix for modpack installation issues has been implemented.
Scheduled on 25 Nov 2025 16:13:54 (UTC+00:00)
We have scheduled maintenance for the Game Panel on Friday, November 28, 2025, between 16:30 and 17:00 EET. The Game Panel is expected to be unavailable for approximately 30 minutes to implement a fix for modpack installation issues.
Important Note: This maintenance only affects the Game Panel. All active Game Servers will remain online and will not experience any interruption.
We have scheduled maintenance for the Game Panel on Friday, November 28, 2025, between 16:30 and 17:00 EET. The Game Panel is expected to be unavailable for approximately 30 minutes to implement a fix for modpack installation issues.
Important Note: This maintenance only affects the Game Panel. All active Game Servers will remain online and will not experience any interruption.
⚠️ Network Connectivity Issues on 24 Nov 2025 15:28:40 (UTC+00:00)
Resolved on 24 Nov 2025 15:37:29 (UTC+00:00)
All services are fully operational. The ISP issues have been resolved, and we have confirmed that connectivity is stable.
All services are fully operational. The ISP issues have been resolved, and we have confirmed that connectivity is stable.
Update on 24 Nov 2025 15:33:36 (UTC+00:00)
Connectivity is returning and services are coming back online. We are currently monitoring the situation closely to ensure full stability.
Connectivity is returning and services are coming back online. We are currently monitoring the situation closely to ensure full stability.
Identified on 24 Nov 2025 15:28:40 (UTC+00:00)
We are currently observing connectivity issues affecting our services due to an outage at our upstream ISP.
The provider is currently investigating the root cause. There is no estimated time of repair (ETR) at this moment. We are monitoring the situation closely and will provide updates as soon as more information is available.
We are currently observing connectivity issues affecting our services due to an outage at our upstream ISP.
The provider is currently investigating the root cause. There is no estimated time of repair (ETR) at this moment. We are monitoring the situation closely and will provide updates as soon as more information is available.
Scheduled Maintenance: Critical Network Upgrade & IP Address Migration on 21 Oct 2025 15:27:45 (UTC+00:00)
Completed on 23 Oct 2025 14:43:48 (UTC+00:00)
VGNCloud's scheduled migration and network upgrade is now successfully completed, finishing in record time!
All game servers and related services are back online and ready for use.
CRITICAL: IP ADDRESSES HAVE CHANGED
As communicated, the IPv4 addresses for all servers have been permanently changed. The old IP addresses are no longer valid.
Our connection addresses (e.g., g2.vgncloud.com) have been automatically updated by our systems to point to the new IP addresses.
Action Required:
If you are experiencing any connection issues, your local DNS cache may need to be flushed to recognize the new IP addresses. You can typically do this with one of the following commands, depending on your operating system:
You can view your server's current connection address in the game panel.
Thank you for your patience during this critical upgrade. We are confident this new infrastructure will provide superior performance and stability. If you have any questions, please contact our support team.
VGNCloud's scheduled migration and network upgrade is now successfully completed, finishing in record time!
All game servers and related services are back online and ready for use.
CRITICAL: IP ADDRESSES HAVE CHANGED
As communicated, the IPv4 addresses for all servers have been permanently changed. The old IP addresses are no longer valid.
Our connection addresses (e.g., g2.vgncloud.com) have been automatically updated by our systems to point to the new IP addresses.
Action Required:
If you are experiencing any connection issues, your local DNS cache may need to be flushed to recognize the new IP addresses. You can typically do this with one of the following commands, depending on your operating system:
You can view your server's current connection address in the game panel.
Thank you for your patience during this critical upgrade. We are confident this new infrastructure will provide superior performance and stability. If you have any questions, please contact our support team.
Scheduled on 21 Oct 2025 15:27:45 (UTC+00:00)
We will be conducting a major scheduled maintenance on Thursday, October 23, 2025, between 17:00 and 21:00 EEST.
Reason: We are migrating to a new Internet Service Provider (ISP) and upgrading our core network infrastructure. This critical upgrade is essential for improving overall service performance, stability, and future capacity for all VGNCloud clients.
Impact: All game servers and related services will be offline during this maintenance window.
CRITICAL: IP ADDRESSES WILL CHANGE During this upgrade, the IPv4 address for every server will be permanently changed. The old IP addresses will no longer function after the maintenance is complete.
Connection Details: After the maintenance, our provided connection addresses (e.g., g2.vgncloud.com) will be automatically updated by our systems to point to the new, correct IP addresses.
You can view your server's connection address in the Pterodactyl control panel. If you have any questions regarding your server's IP address or connection, please contact our support team.
We have reserved a 4-hour window for this migration to ensure a smooth transition; however, we anticipate the maintenance may be completed faster. We will post all real-time updates on this status page.
We will be conducting a major scheduled maintenance on Thursday, October 23, 2025, between 17:00 and 21:00 EEST.
Reason: We are migrating to a new Internet Service Provider (ISP) and upgrading our core network infrastructure. This critical upgrade is essential for improving overall service performance, stability, and future capacity for all VGNCloud clients.
Impact: All game servers and related services will be offline during this maintenance window.
CRITICAL: IP ADDRESSES WILL CHANGE During this upgrade, the IPv4 address for every server will be permanently changed. The old IP addresses will no longer function after the maintenance is complete.
Connection Details: After the maintenance, our provided connection addresses (e.g., g2.vgncloud.com) will be automatically updated by our systems to point to the new, correct IP addresses.
You can view your server's connection address in the Pterodactyl control panel. If you have any questions regarding your server's IP address or connection, please contact our support team.
We have reserved a 4-hour window for this migration to ensure a smooth transition; however, we anticipate the maintenance may be completed faster. We will post all real-time updates on this status page.
Planned Migration: VGNCloud Rebrand & Game Panel URL Change on 13 Oct 2025 14:46:40 (UTC+00:00)
Completed on 13 Oct 2025 15:25:45 (UTC+00:00)
The rebranding migration from ValueGameNode to VGNCloud has been successfully completed ahead of schedule.
The new Game Panel URL, game.vgncloud.com, is now fully operational. The previous URL will automatically redirect.
All core services are verified Operational. Thank you for your patience!
The rebranding migration from ValueGameNode to VGNCloud has been successfully completed ahead of schedule.
The new Game Panel URL, game.vgncloud.com, is now fully operational. The previous URL will automatically redirect.
All core services are verified Operational. Thank you for your patience!
In progress on 13 Oct 2025 14:46:40 (UTC+00:00)
We are performing a server migration as part of our rebrand from ValueGameNode to VGNCloud. During this process, you may experience brief downtimes on services.
Key Change: We are moving the Game Panel URL from game.valuegamenode.com to the new address: game.vgncloud.com.
We are performing a server migration as part of our rebrand from ValueGameNode to VGNCloud. During this process, you may experience brief downtimes on services.
Key Change: We are moving the Game Panel URL from game.valuegamenode.com to the new address: game.vgncloud.com.
Investigation into Overnight Network Instability on 28 Sep 2025 07:48:59 (UTC+00:00)
Monitoring
We are investigating a series of network events that occurred overnight. Between approximately 01:25 and 05:10 (EEST), some services experienced periods of high latency and packet loss. A brief period of downtime was observed for approximately 3 minutes between 05:05 and 05:08.
Our investigation has confirmed these incidents were caused by a series of targeted DDoS attacks. Our automated mitigation systems responded to filter the malicious traffic, and all services have since returned to normal operation. We are continuing to actively monitor the network to ensure stability.
Future Improvements: We are constantly working to improve our infrastructure. In the coming weeks, we will be migrating to a new network provider, which will significantly enhance our DDoS protection capabilities.
We apologize for any inconvenience this may have caused and appreciate your understanding.
We are investigating a series of network events that occurred overnight. Between approximately 01:25 and 05:10 (EEST), some services experienced periods of high latency and packet loss. A brief period of downtime was observed for approximately 3 minutes between 05:05 and 05:08.
Our investigation has confirmed these incidents were caused by a series of targeted DDoS attacks. Our automated mitigation systems responded to filter the malicious traffic, and all services have since returned to normal operation. We are continuing to actively monitor the network to ensure stability.
Future Improvements: We are constantly working to improve our infrastructure. In the coming weeks, we will be migrating to a new network provider, which will significantly enhance our DDoS protection capabilities.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Scheduled Maintenance: Game Panel Upgrade on 25 Sep 2025 16:05:36 (UTC+00:00)
Update on 26 Sep 2025 14:15:42 (UTC+00:00)
The scheduled maintenance for the Game Panel is now complete.
The work was finished ahead of schedule at 17:10 EEST. The game panel is back online and fully accessible.
The scheduled maintenance for the Game Panel is now complete.
The work was finished ahead of schedule at 17:10 EEST. The game panel is back online and fully accessible.
Scheduled on 25 Sep 2025 16:05:36 (UTC+00:00)
We will be performing scheduled maintenance on September 26th, between 17:00 and 18:00 Finnish time (EEST), to migrate our game panel to a more powerful server.
During this period, the game panel will be inaccessible. This maintenance will not affect your game servers, which will remain online.
The maintenance may be completed sooner than the scheduled one-hour window.
We will be performing scheduled maintenance on September 26th, between 17:00 and 18:00 Finnish time (EEST), to migrate our game panel to a more powerful server.
During this period, the game panel will be inaccessible. This maintenance will not affect your game servers, which will remain online.
The maintenance may be completed sooner than the scheduled one-hour window.